Last Updated: September 14, 2026
Thank you for choosing experts2biz.com. We strive to provide high-quality digital products and Notion templates to help your business grow.
1. Digital Nature of Products
All products available for purchase on experts2biz.com (including but not limited to Notion templates, dashboards, and digital frameworks) are digital assets, delivered immediately via a direct access link upon completion of your purchase.
Because these are digital goods delivered instantly, refund eligibility differs depending on your location, as described below.
2. Your Right to a Refund
If you are located in the European Union (EU), European Economic Area (EEA), or the United Kingdom (UK):
Consumer protection law grants you a statutory 14-day right of withdrawal from the date your purchase is completed. You may cancel your purchase for any reason within this 14-day period and receive a full refund, regardless of whether you have already accessed or duplicated the Notion template into your workspace.
(In the future, we may enable an “immediate delivery” checkout option that allows customers to expressly waive this 14-day right in exchange for immediate access. If and when this option becomes available, this policy will be updated in advance, and any waiver will only apply to purchases made after that update, with your explicit consent captured at checkout.)
If you are located outside the EU/EEA/UK:
Because our products are digital goods delivered immediately upon purchase, we generally operate a No Refund policy once the access link has been provided or the template has been duplicated into your Notion workspace — except under the exceptional circumstances described in Section 4 below.
3. Merchant of Record (Paddle)
Our order and payment process is conducted and managed by our online reseller, Paddle.com.
- Paddle.com Market Ltd (or its affiliates) is the Merchant of Record for all orders placed through our website.
- Paddle handles all customer service inquiries, billing management, international tax calculations, and official payment returns where applicable.
- All purchases are also subject to Paddle’s Buyer Terms and Paddle’s own refund policy. In case of any conflict between this page and Paddle’s terms, Paddle’s terms will govern, as Paddle is the Merchant of Record for your transaction.
4. Exceptions to the Non-Refund Policy (for customers outside the EU/EEA/UK)
We want you to be completely satisfied with your purchase. For customers outside the EU/EEA/UK, refunds or store credits may be granted strictly at our sole discretion under the following exceptional circumstances:
- Duplicate Purchase: If you accidentally purchased the exact same Notion template twice in a single transaction, we will gladly refund the second purchase.
- Corrupted or Broken Link: If the link provided is proven to be broken, corrupted, or inaccessible, and our support team cannot fix the issue or provide an alternative link within 3 business days of being notified.
- Pre-orders: If you purchased a template on a pre-order basis and wish to cancel before the official product release/delivery date.
Please note: Dissatisfaction with the product design, lack of personal Notion skills, or changing your mind does not qualify as an exception under this section (customers in the EU/EEA/UK are already covered by the statutory right described in Section 2 above).
5. How to Request Assistance
If you experience any technical difficulties with your Notion template, wish to exercise your 14-day withdrawal right (EU/EEA/UK customers), or believe you qualify for an exceptional refund (Section 4), please contact us within 14 days of your purchase:
- Email Support: support@experts2biz.com
- Legal Merchant Details: Individual Entrepreneur Andrii Nedoluzhko, registered in Ukraine.
When contacting us, please include your order number, the email address used during purchase, and a detailed description of the issue. You may also reach out directly to Paddle support at help@paddle.com.